- When should I order my cake with you?
The best time for you to book you bespoke wedding cake or occasion cake is at least 3 months before your wedding day. We have some clients booking up to nearly a year in advance.
- Once we have confirmed my cake design can I make any alterations?
Yes this is no problem up to two weeks before the wedding. After then designs are final. Alterations will be charged at £5 per change, changes must be made in writing either my email or post. If we do not reply to your correspondence within 48 hours, please ring to check we received your email. (This stands for the return of the confirmation slip too or any other essential changes etc).
- Can I collect my cake?
We prefer to deliver the cakes ourselves as we believe this is part of the service. We do however consider allowing clients to collect 2 or 3 layer cakes (stacked only) miniature cakes and cupcakes.
- Do you supply the stands?
Yes. Please see ‘Other Services’. For more traditional cake stands we can recommend one or two companies where you can hire/buy.
- What is the shortest notice you can take a booking for prior to a wedding?
A minimum of 3 weeks please. The closer we are to your wedding the more busy we are likely to be, but please do try us and we will do our best to help.
- Do you cover all your cakes with marzipan as well as fondant?
As a general rule no we do not. Only our fruit cakes are covered with both. However if you prefer marzipan, (rather than buttercream or ganache under the fondant) then we would be happy to use it for you.
- Can I have edible sugar flowers on my cake?
Edible or fresh we are happy to suggest designs to suit your taste and budget.
- How can I pay for my cake?
We currently only accept BACS transfers
- When are monies due for cakes?
Deposits are due to secure a place in our diary. On confirmation of your booking, an invoice is sent across and we kindly ask for payment by return. Deposits are either £250 for those bookings of less than £1000 in value or 25% for those above. The rest is payable one month before the event.
- Can you work to a tight budget?
To a degree yes we can, we can give you a plain iced cake with a ribbon colour of your choice – you can then add flowers of your choice (not sprayed with pesticides) we can also work with cutting cakes supplied directly to the kitchen of your venue which can help lower costs.
- Do you make gluten, nut, dairy, wheat or egg free cakes?
We can accommodate diary free and nut free, but unfortunately not the others at this moment in time. Please note that although our cakes can be nut free they are prepared in the same kitchens as those cakes cooked with nuts.
- How long will my cake last?
Your sponge cake should last up to 3 days after the wedding, our light tropical fruit cake will last up to two months after the wedding, the traditional fruit cake 6 – 8 months and both will freeze well for up to 4 months. (Please contact us for how best to defrost).
- How should I store my cake?
All cakes should be stored in a cool dark places on a flat sturdy surface. Cakes can go in the fridge after the wedding to keep them fresh for a little longer (4 days rather than 3) but fridges always tend to dry out the sponge.
- Will I get written confirmation of my order?
Yes you will. This needs to be signed and returned for the order to be fully confirmed, along with a deposit received in our bank account. Please check your order thoroughly before signing and returning the form. If an inscription colour or any other choice is left unselected on your order then we reserve the right to use our own discretion.
- Do you deliver on Sundays?
Yes depending on our diary.
- I am uncertain about booking with a boutique Cake Company ref. to Health and Hygiene.
We take our work and clients very seriously and all work is hygienically undertaken with strict compliance to health and safety at our kitchens in central London, and chefs/cake artists are trained appropriately. As of 2012 we hold a 5* scores on the doors, (which is the highest score available) from our local council.
- Do you offer tastings at your kitchens in London?
As our kitchens get so busy we are currently unable to hold tastings in our studio kitchen in central london. We can either come to you or we can hold the tastings in one of our preferred supplier hotels. A cake tasting in sumptous surroundings, in a convenient location and on weekday evenings seems to keep all our clients very happy!