FAQ

  • WHEN SHOULD I ORDER MY CAKE WITH YOU? +
    The best time for you to book you bespoke wedding cake is at least 3 – 4 months before your wedding day. For smaller occasion cakes 3 – 4 weeks. We have some clients booking up to nearly a year in advance. Please note that to maintain a high standard of workmanship only a limited number of orders can be accepted at any one time, thus all orders will only be accepted subject to availability.
  • ONCE WE HAVE CONFIRMED MY CAKE DESIGN CAN I MAKE ANY ALTERATIONS? +
    Yes this is no problem up to two weeks before the wedding. After then designs are final. Alterations will be charged at £5 per change, changes must be made in writing either my email or post. If we do not reply to your correspondence within 48 hours, please ring to check we received your email. (This stands for the return of the confirmation slip too or any other essential changes etc).
  • CAN I COLLECT MY CAKE? +
    No
  • DO YOU SUPPLY THE STANDS? +
    A lot of the venues we work with have their own cake stand, if they do not we can forward details of the stands we have available. There are hire fees, damage deposits and a fee to cover the cost for us to get the stand picked up the following week. Our biggest cake stand is 22” in diameter.
  • CAN I HAVE FRESH FLOWERS ON MY CAKE? +
    Only in areas where we can protect the cake from the flowers with a covering of food grade acetate. (Eg horizontal layers of fresh flowers in between tiers, not cascading around the cake). If you have specified these in your cake the price will not include the cost of the fresh flowers which will need to be provided by your florist. Normally the florist will arrange the flowers on the day. (We liaise with them for this). Please note that some flowers are poisonous and not suitable for use on food products. We cannot take responsibitlity for any damage rendered to the cake caused by the floral arrangement which was implemented by your florist.
  • HOW CAN I PAY FOR MY CAKE? +
    Either by direct transfer or by credit card via our worldpay link. We cannot take payment over the phone.
  • WHEN ARE MONIES DUE FOR CAKES? +
    Deposits of 50% of the total invoice value are due to secure your place in our diary. On confirmation of your booking, an invoice is sent across and we kindly ask for payment by return. These deposits are non-refundable. The rest of your monies must please clear our a/c at the very latest 6 weeks prior to delivery day. For those bookings in January and Early February final payment must be made in the 2nd week of December.
  • ALLERGENS - DO YOU MAKE GLUTEN, NUT, DAIRY, WHEAT OR EGG FREE CAKES? +
    Please see our cake flavour page. As we create cakes in a kitchen that uses all these ingredients, we cannot guarantee that they will be completely trace free, (of nuts, peanuts, dairy, wheat or egg). Please make absolutely sure you know your guests dietary requirements. The smallest cake we can produce that is gluten free, (for example), is a 5” diameter tier to feed up to 15 portions priced at £90.
  • HOW LONG WILL MY CAKE LAST? +
    Your sponge cake should last up to 3 days after the wedding, our light tropical fruit cake will last up to two months after the wedding, the traditional fruit cake 6 – 8 months and both will freeze well for up to 4 months. (Please contact us for how best to defrost).
  • HOW SHOULD I STORE MY CAKE? +
    All cakes should be stored in a cool dark places on a flat sturdy surface, ideally in a box rather than a tin, (out of reach from pets!). Cakes can go in the fridge after the wedding to keep them fresh for a little longer (4 days rather than 3) but fridges always tend to dry out the sponge. Cover any bare sponge with cling film.
  • WILL I GET WRITTEN CONFIRMATION OF MY ORDER? +
    Yes please see above regarding payment. The confirmation should be checked and signed and returned to us.
  • DO YOU DELIVER ON SUNDAYS? +
    This is our day off. However, we would be happy to deliver for bookings of £1500 or more.
  • I AM UNCERTAIN ABOUT BOOKING WITH A BOUTIQUE CAKE COMPANY REF. TO HEALTH AND HYGIENE. +
    We take our work and clients very seriously and all work is hygienically undertaken with strict compliance to health and safety at our kitchens in central London, and chefs/cake artists are trained appropriately. We have held a 5* scores on the doors since 2012, (which is the highest score available) from our local council.
  • DO YOU OFFER TASTINGS AT YOUR KITCHENS IN LONDON? +
    Not currently. Please see our ‘how to order’ page.
  • DELIVERY DETAILS & PRICING +
    Central London and up to most areas in zone 4/5 are charged at £75 elsewhere £85 and upwards. This covers us for a round trip and fuel.
  • WHERE WILL YOU DELIVER TO? +
    We will always consider delivering a cake to any part of the UK. We charge for our time to cover the round trip and petrol. The further away you are from London, it is likely the bigger the cake booking will need to be to warrant us being out of the kitchen for up to a day.
  • DO YOU HAVE AN ENVIRONMENTAL POLICY? +
    We currently are working to have as many components of the cake booking process as recyclable or biodegradable. Eg – our dowell rods for internal supports are now used with sustainable wood, our preserve tasting pots & cake samples cellophane wrapping are biodegradable, and our polystyrene dummies are recycled polystyrene. The packaging from our main suppliers are the same.
    All packaging that comes into our studio is reused to repackage our samples our to clients. We do offer, where possible, to minimise the environment impact of the cake to pick up the poly dummies the following day or week so that they can be reused. We also recycle ourselves more than 80% of our waste.

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